Please read the complete policies below. Your continued use of our services indicates your agreement with these terms.
As with all insured and bonded cleaning companies, we charge per hour, per technician with a minimum of three (3) labor hours. Because each home requires a different level of service and time, providing an exact initial price is difficult. Subsequent cleanings tend to be more consistent in cost, provided your home's condition does not change significantly. Our skilled technicians prioritize thorough and efficient cleaning, respecting your time and home.
Our hourly rate begins from the moment we arrive at your premises — including time to unload supplies and equipment — and ends when cleaning is fully complete and supplies are loaded back into our vehicle. Delays in loading or unloading due to circumstances outside our control will not be charged to you.
We understand schedules change. Please contact us no later than 48 hours before your scheduled cleaning to cancel or reschedule.
If you request a reschedule, we may not be able to accommodate the same cleaning team you are accustomed to. We will always do our best.
Your security is our priority. Clients may provide keys or access codes, or alternative entry arrangements can be made based on your preferences. We strictly follow your instructions regarding home access. If we are unable to gain entry, a lock-out fee equal to 100% of the estimated service charge will be applied.
If you need to skip a cleaning, please notify us at least 48 hours in advance so we can accommodate other customers. Keep in mind that subsequent cleanings after a skipped visit may require additional time — and therefore carry a higher cost — to restore your home to its usual standard.
For special requests — such as post-construction cleanup, refrigerator cleaning, oven interiors, inside windows, basements, or garages — please call us in advance so we can schedule the time needed. Because we charge by the hour, there is no additional per-item fee; only the extra time required is charged. If additional items are requested upon arrival that were not discussed beforehand, our technicians will contact the office. If there is not enough time scheduled to accommodate them, we will happily reschedule to address those needs.
We are happy to wash a few dishes left in the sink. If the dishwasher is empty, we will place any dirty dishes inside it.
We take every care not to break or damage items, but accidents can occasionally happen. For this reason, we ask that irreplaceable or fragile items be stored away or excluded from cleaning. If anything is damaged, our staff is instructed to notify our office immediately and leave you a written note. We reserve the right to repair or replace any damaged item before issuing monetary compensation.
We love pets! Please let us know their names. If a pet is aggressive, we ask that you secure them during the cleaning. If friendly, we are happy to work around them. Our teams are instructed not to enter a home if they feel an animal poses a threat — please keep in mind that pets may behave differently when family members are not present. Pet messes may require additional time and a different cleaning process, which may be reflected in the final cost.
For safety and health reasons, our technicians will not clean or vacuum areas where insect or rodent activity is present (e.g., droppings, ants, roaches, or fleas). We will leave a note explaining the issue. If we must leave your home as a result, the full cleaning charge still applies. Additionally, our staff cannot: climb higher than a two-step step-stool, perform exterior work, move furniture containing electronics, or lift objects over 20 pounds.
Your satisfaction is our highest priority. If any aspect of our service falls short of your expectations, please notify us within 24 hours of the visit. We will gladly return to re-clean the affected areas at no additional charge.
We bring all necessary cleaning supplies, vacuums, and equipment. If you prefer to provide your own supplies or equipment — including vacuum cleaners — please note that White Glove Cleaning Services, LLC cannot be held responsible for any damage resulting from their use.
Our team maintains a high standard of professionalism at all times. Employees do not smoke, eat, watch television, or make personal phone calls while working in your home. They may contact our office when needed to discuss service-related matters.
We charge per hour, per technician. We accept credit cards, debit cards, cash, and checks (payable to White Glove Cleaning Services, LLC). A credit card on file is required as either the primary or backup payment method. A paid invoice is emailed after every visit. A $30.00 fee is assessed for any returned checks. All outstanding balances must be settled before the next scheduled service.
Gratuities are not required but are warmly appreciated, and are shared equally among all team members. You may give cash directly to the team or add it to your payment.
In the event of severe weather, we may need to cancel service for the safety of our team. We will contact you promptly and reschedule as soon as possible.
We do not provide service on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, or Christmas Day. If your scheduled cleaning falls on one of these holidays, we will coordinate an alternate date with you.
All employees have signed a Non-Compete Agreement prohibiting them from soliciting business from any client — directly or on behalf of a third party — during their employment or for two (2) years following termination. By accepting these terms, you agree not to hire any current or former White Glove Cleaning Services, LLC employee for a period of two (2) years following their last date of work with us. If you choose to hire an employee in violation of this agreement, a $2,500.00 placement fee becomes immediately due, regardless of whether the arrangement is full-time or contract-based.
By opting into SMS communications from White Glove Cleaning Services, LLC — whether through a web form or other medium — you agree to receive text messages including appointment confirmations, reminders, post-visit instructions, and billing notifications. Message frequency varies. Message and data rates may apply. See our privacy policy at whiteglovecleaningllc.com. Text HELP for assistance or STOP to opt out at any time.
White Glove Cleaning Services, LLC is committed to protecting your privacy. When you opt in to receive SMS messages, we may collect your name, mobile phone number, consent preferences, and any information voluntarily shared via text. This information is used solely to send appointment reminders, service updates, and to respond to your inquiries. We do not share your SMS opt-in data with third parties or affiliates for marketing purposes. To opt out, reply STOP to any message. For help, reply HELP or call (844) 947-7275.
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